HELP & SUPPORT
Frequently Asked Questions
Comprehensive answers regarding our Edinburgh Airport taxi services, booking process, vehicle types, luggage capacities, and terminal pickup procedures.
Airport Pickups
Flight Delay Tracking
Luggage Guidance
How far in advance should I book my Edinburgh Airport transfer?
We recommend booking as soon as your flight details are confirmed, particularly during peak summer months, the Edinburgh Festival Fringe in August, and holiday periods when transfer demand is exceptionally high.
What happens if my flight to Edinburgh is delayed?
By entering your flight number during reservation, your driver monitors live flight tracking data. Your driver automatically synchronizes arrival timing with your plane’s actual touchdown time at no extra charge.
Where is the pickup point at Edinburgh Airport?
Pre-booked private hire vehicles meet passengers at the official pickup area situated immediately adjacent to the multi-storey car park opposite the main terminal doors. You will receive driver contact information and registration details prior to pickup.
Can you take golf bags, trollies, and oversized luggage?
Yes. When booking, select an Estate car or Multi-Passenger Vehicle (MPV) which provides the necessary cargo volume to safely carry hard flight cases, trollies, and suitcases.
What destinations outside Edinburgh do you cover?
Our confirmed service radius spans approximately 100 road miles from Edinburgh Airport, encompassing Glasgow, St Andrews, Stirling, Falkirk, Perth, Dundee, East Lothian (North Berwick, Gullane), and the Scottish Borders (Peebles, Galashiels, Melrose).
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